Billing Policy

Billing Policy

The following Billing Policy must be agreed by the Customer when ordering a hosting package from Golive ID. By agreeing to our Billing Policy, you are also agreeing our Acceptable Use Policy and our Privacy Policy.

All charges are shown in Australian Dollars. Payments are to be made in Australian Dollars (AUD).

Golive ID has three payment options:

1. Credit Card
2. Cheque / Money Order
3. Bank Transfer / EFT

NOTE : Your order will not process until your payment is received.

If you provide Golive ID your credit card information, you authorise Golive ID to automatically charge your credit or debit card for charges that apply to your account. Golive ID will automatically charge your credit card or debit your account with all charges that apply on the anniversary of each billing period, depending on the date and billing period of your sign-up. You are responsible for directly updating, or notifying Golive ID, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by Electronic Transfer or Credit Card agree to make payment of their balance due strictly on the due date of their Billing Invoice. Invoices are sent to all clients 14 days before due date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.

Billing Cycles

Golive ID offers four Billing Cycles for hosting charges:
1. Monthly 2. Quarterly (3 months) 3. Six Monthly (6 months) 4. Yearly (12 months).

The Billing Cycle begins on the first day you sign up.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.All additional features added to an account are charged at the time and date of purchase. Additional items are non-refundable.

Account Renewals

In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before the plan renewal, please refer to the Cancellation section below.

Statements

Golive ID does not mail paper invoices or statements. All billing statements and invoices are sent via email to the customers designated email address.

Returned Cheques

Golive ID charges a $33.00 fee for returned cheques. Customers that issue a cheque that is returned will be required to submit future payments with bank cheque or money order, or alternatively convert to Credit Card Payments.

Credit Card Charge Back – A $33.00 chargeback fee will be assessed for each credit card chargeback received by Golive ID.

Direct Bank Deposit – Golive ID does NOT charge fees for accepting payment via direct bank deposit.

Our banking details are :
Bank: Westpac
ACC Name: 3 Steps PTY LTD / Golive ID
BSB : 033-070
A/C No : 42-5144

For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $33.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Golive ID or the amount credited to your account will be less than your intended payment.

Reactivation after suspension

Customers that wish to reactivate a closed account will incur a $33.00 reactivation fee. A further $75.00 fee may be assessed if Golive ID is required to restore your data files to your reactivated account.

Hosting Plan Changes

There are no upgrade fees for upgrading or downgrading to a different plan.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. Cancellation of service requests must be submitted using your account management login here at our Terms & Conditions This is the only method available for Account Cancellations.

Cancellation requests must be received by Golive ID a minimum of two (15) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Golive ID. Golive ID is unable to cancel your account effective for a future date. Golive ID will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Golive ID as soon as possible.

Golive ID does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Golive ID’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Golive ID reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Golive ID considers appropriate.

Credit Card Chargebacks

Golive ID has a zero tolerance policy for chargeback. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Golive ID’s discretion. A charge of $33.00 per chargeback will be assessed to all accounts that receive a chargeback.

Miscellaneous

Golive ID’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.