Account Cancellation and Refunds

Account Cancellation Process

How do I cancel my Golive ID account/services?

We hope that you won’t ever cancel your account – but of course sometimes needs and circumstances change and you may need to do so in the future.



Cancellation of service requests must be lodged using your Client Area at and navigate to the Account Cancellation form located under Services -> My Services, Open View Details to the account in question. Under Management Actions select Account Cancellation and fill in the appropriate information.

This is the only process open to cancel an account

Cancellation requests must be received by Golive ID a minimum of two (15) days prior to the end of your Billing Cycle. Cancellations submitted later than this time will result in automatic renewal of your hosting or website package plan. Cancellations become effective on the day processed by Golive ID. Golive ID will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Golive ID as soon as possible.

Any payments already collected (in advance) for months not yet used will be refunded to you, however, payments received for the current month will be non-refundable. Our staff will take the appropriate steps to reconcile your account and cancel your services on the date you’ve nominated. Please also note that Golive ID do not credit partially-used months of service.

Golive ID does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Golive ID’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Golive ID reserves the right to cancel any account, at any time, without notice, for any reason contained in our Terms & Conditions or Acceptable Use Policy as Golive ID considers appropriate.